Refund policy
We have a 30-day return policy, which means you have 30 days from the date you received the item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it, unused, with all tags intact, and in its original packaging. You must also have the receipt or purchase documentation.
If you want to request a return, you can contact us at terak.online@gmail.com.
If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned to us without a return request being made first will not be accepted.
If you have any questions about returns, you can always contact us at terak.online@gmail.com.
Damages and Issues
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the problem and resolve it.
Exceptions/Items Not Eligible for Return
Certain types of items cannot be returned, such as perishables (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or issues with a specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is approved, purchase the new item separately.
14-Day Withdrawal Period in the EU
If goods are delivered within the EU, you have the right, regardless of the above, to withdraw from or return the order within 14 days, without providing any specific reason. As with the above, the item must be in the same condition as when you received it, unused, with all tags intact, and in its original packaging. You must also have the receipt or purchase documentation.
Refunds
We will notify you once we have received and inspected the return, and whether the refund has been approved or not. If the refund is approved, it will be processed automatically to the original payment method within 10 business days. Please note that it may take some time for the bank or credit card company to process the return and for it to show up on your account.
If it’s been more than 15 business days since we approved your return, please contact us at terak.online@gmail.com.
Let us know if you need any more help!